You Think You Know What “Good Service” Is?
My take on what it’s really about. Do you agree?
As a student many moons ago looking to make his first, big jump into the real world with a ‘real job’, I was at the then Hyatt Carlton Towers in London being interviewed for a junior management position. The Human Resources Manager asked me to define good service and, according to him, I was the first one ever to have answered correctly.