Lessons From A Parking Attendant

An example of great service and entrepreneurship.

Photo by Raban Haaijk on Unsplash

A few years ago and in the space of a few hours, I witnessed two restaurant employees fail at basic customer service with a subsequent loss of earnings, and witnessed an example of clever entrepreneurship from an unofficial car park attendant.

I was in Marbella, southern Spain, and stopped at a popular beach restaurant for a drink…